Last updated: March 1, 2025
1. Order Processing Time
- Orders are typically processed within 5 business days (excluding weekends and public holidays).
- If you choose to receive a proof before production, an additional 2-3 business days may be required for design approval.
- For bulk orders, we recommend placing your order at least one month in advance to ensure sufficient production and delivery time.
2. Shipping Method & Delivery Time
We offer Standard Shipping within New Zealand:
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Standard Shipping: Estimated delivery within X-Y business days after dispatch.
Shipping times may vary based on your location and courier delays.
3. Shipping Costs
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$150 NZD or more: Free shipping.
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Under $150 NZD: Shipping fees are calculated at checkout based on the destination.
4. Tracking & Delivery Updates
- Once your order has been shipped, you will receive a tracking number via email.
- Please allow 24-48 hours for tracking updates to appear.
5. Shipping Delays & Issues
- We are not responsible for delays caused by courier issues, customs, weather conditions, or other unforeseen circumstances.
- If your package is significantly delayed, please contact the courier first. If further assistance is needed, reach out to us at hello@dear-u.co.nz.
6. Address Accuracy & Undeliverable Packages
- Customers are responsible for providing the correct shipping address at checkout.
- If a package is returned due to an incorrect address, additional shipping fees may apply to resend the package.
7. Lost, Stolen, or Damaged Packages
- Once the package has been handed over to the courier, Dear.U is not responsible for lost or stolen shipments.
- If your package arrives damaged, please contact us within 7 days of delivery at hello@dear-u.co.nz with photos of the damage.
8. Changes & Cancellations
- Shipping details cannot be modified after the order has been processed.
- If you need to change your address, please contact us immediately at hello@dear-u.co.nz before your order is shipped.
9. Contact Information
For any shipping-related inquiries, please contact us:
📧 Email: hello@dear-u.co.nz
📍 Address: Unit 5/24 Pickering Crescent, Chedworth, Hamilton, WKO, 3210, NZ
